Right from the beginning, we have carefully observed and listened to the demands of the fencing market. We found that availability was a key requirement of many consumers and we understood just how important this was; not just in terms of our services and accessibility, but also in terms of stock. A strong customer focus is what has driven us forward in our development and we knew that by tailoring our services we could ensure that the requirements of our customers are always met.
Having previously invested heavily into delivering high customer service levels, we are still operation the following services:
24/7 Sales Line - Introduced in January 2015, we have seen multiple benefits by improving our accessibility and reassurance that there is always someone on the end of the phone.
Communication - Communication is at the forefront of our service. Using email, telephone and text messaging to keep customers in the loop. We notify customers thirty minutes prior to their delivery and tell them the name of the delivery driver. As well as a proof of delivery documentation emailed immediately after delivery.
Nationwide Same Day Delivery Service - With our nationwide Same Day Delivery service, we guarantee to deliver all standard products that very same day when ordered before 12pm. Although this puts more pressure on us, we see this as a necessary service to provide and successfully execute this via a hard-working team, a reliable transport fleet and the right resources.